Digital Sociologist Service

Tender description

The aims of MLPA are to improve safeguards, increase access to LPAs, and achieve sustainability for OPG. When implemented, MLPA will deliver a new LPA service with a digital channel for making and registering an LPA as well as a paper alternative for those who cannot, or will not, use the digital channel. Identity verification for the donor and certificate provider are intended to strengthen safeguards in the modernised system when combined with other measures. Identity checking is thus one important element of MLPA. OPG does not have the specialisms to deliver this work that was an outcome of the Alpha stage as identified by a digital sociologist and the team. By using a company who can provide all the expertise that is required for the delivery of this work (including the integrations and agreements with other services e.g Passport office, DVLA, DWP, Post Office Easy ID, Experian) this will allow us to engage with a company who would be able to provide all the necessary services and skills to achieve the outcome, allowing MLPA sustainable versatility.