The Provision of Over the Counter Bill Payment Services

Tender description

The requirement is to provide Over the Counter Bill Payment Services at multiple locations in the North West of England. A timely and accurate bill payment process is critical to the Company’s billing operations and cash collection which sits within the Company’s Customer Department. The Supplier(s) is required to provide United Utilities (UU) with the relevant associated services and expertise to facilitate and deliver such services, also to provide effective regional coverage and sufficient accessibility for the Company’s Customers. The key requirements for the agreement(s) include, but are not limited to: • Wide geographical spread of Payment Outlet locations within the North West region; • Ability to capture payments in sterling cash, and possibly debit & credit cards; • Consolidation and remittance of all outlet transactional data and funds; • Robust Customer communication marketing expertise. Lot 38844: Lot 1 - Over the Counter Bill Payment Services - Exclusive The Company will assess Lot 1 in order to establish the overall most economically advantageous solution. The Company intends to award Lot 1 based on objective criteria relating to volume of payment outlets to UU customer locations; delivery of excellent customer service and cost. If the above criteria is fully met then the highest ranking bidder in Lot 1 will receive an award and Lot 2 will be discontinued. Only one Lot will be awarded, please see the 'read me first document within ITN folder' Lot 38853: Lot 2 - Over the Counter Bill Payment Services - Shared The Company will assess Lot 1 in order to establish the overall most economically advantageous solution. The Company intends to award Lot 1 based on objective criteria relating to volume of payment outlets to UU customer locations; delivery of excellent customer service and cost. If the above criteria is fully met then the highest ranking bidder in Lot 1 will receive an award and Lot 2 will be discontinued. Only one Lot will be awarded, please see the 'read me first document within ITN folder'