Closed tender

OPW Cloud based enterprise-class software solution.

Details

Buyer
Office of Public Works OPW
Topic
IT services: consulting, software development, Internet and support
Published
13 March 2023
Submission
7 April 2023
Source
ie:e_tenders

Tender description

The Office of Public Works (OPW) requires a cloud-based enterprise-class software solution to assist its ICT support teams to deliver services to end users. These services include reactive Helpdesk support, call tracking workflows, call escalation, management reporting, knowledge management, self-service portal. An enhanced user experience through a well designed and user friendly interface.

Timeline

  1. Tender published13 March 2023
    Current notice
  2. Submission date7 April 2023

About the buyer

Office of Public Works OPW is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support
  • 72212000 · Programming services of application software
  • 72212513 · Modem software development services
  • 72212517 · IT software development services
  • 72212610 · Database software development services
  • 72212630 · Minicomputer operating system software development services
  • 72212640 · Microcomputer operating system software development services
  • 72212650 · Personal computer (PC) operating system software development services
  • 72212771 · General utility software development services
  • 72212780 · System, storage and content management software development services
  • 72212900 · Miscellaneous software development services and computer systems
  • 72212981 · Compiling software development services
  • 72222300 · Information technology services
  • 72230000 · Custom software development services
  • 72250000 · System and support services
  • 72253000 · Helpdesk and support services
  • 72253100 · Helpdesk services
  • 72260000 · Software-related services
  • 72261000 · Software support services
  • 72262000 · Software development services
  • 72263000 · Software implementation services
  • 72265000 · Software configuration services
  • 72268000 · Software supply services
  • 72320000 · Database services
  • 72416000 · Application service providers
  • 72500000 · Computer-related services
  • 72510000 · Computer-related management services
  • 79980000 · Subscription services
  • 79990000 · Miscellaneous business-related services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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