Membership Recruitment & Promotion of Products

Tender description

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October. The supplier must adopt a flexible approach and be able to come up with creative and effective techniques for approaching the public. The supplier will need to be able to provide sufficient team members., HES anticipates that the staffing commitment will need to flex as anticipated numbers change throughout the season (extra locations/events, busy periods such weekends and school holidays). As a rough guide, HES anticipates 1 or 2 members of staff per day at Stirling Castle depending on the day of the week or time of year. If the supplier feels they can increase sales to a level to deliver ROI by having more staff, this should be highlighted in the tender response. The supplier will be expected to meet HES’s internal scoring standards for VSQA and Mystery visits. Details of this will be discussed with the successful supplier upon appointment. There will be a requirement for the team to be on site for staff training before any selling days commence. Due to the team working on HES sites and having access to the till systems the following training courses will need to be completed, these will be provided by HES – - Information Security Awareness (e-learning) - Data Protection Essentials (e-learning) - Introduction to Safeguarding (e-learning) - Counter Terrorism Awareness (e-learning) - PCI DSS (on site training by site management team) We anticipate this to be at least one full day of on site training, and the dates will be agreed with the successful supplier. The supplier is responsible for all issues relating to management of their staff on site.