Community Accommodation Digital Services

Tender description

Pre-market engagement N/A Work done so far Both services have been designed and developed from discovery into Private Beta by two separate managed service teams provided by the incumbent supplier. Additional information on work to date will be provided to those short-listed for stage 2. Which phase the project is in Beta Existing team "There are currently two separate contracts so the incumbent supplier have a multidisciplinary team working on the CAS1 service and on the CAS3 service. Both teams include the following roles: Product Manager Delivery Manager User Researcher Interaction Designer Content Designer Technical Lead Technical Architect Senior Developer Developer Note the new contract is for both services, therefore the team will need to be sufficiently resourced to cover CAS1 and CAS3." Address where the work will be done Working remotely although occasional travel may be required to either: MoJ Digital Studio, 32 Scotland Street, Sheffield, S3 7BS MoJ, 102 Petty France, London, SW1H 9A Working arrangements The majority of work can be completed remotely i.e. homeworking. However there may be a requirement to work with MoJ Digital or business stakeholders who are predominantly based in London and Sheffield or to visit users at HMPPS locations. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Provide more information about your security requirements: Security Check (SC) Latest start date 2023-05-15 Enter the expected contract length: 7 months Extension period: 3 months Write the term or acronym: CAS Explain the term or acronym: Community Accommodation Service, provision of accommodation for individuals leaving custody. Are you prepared to show your budget details?: Yes Indicative maximum: 1200000 Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work MoJ is seeking a managed service provider to complete the rollout of the digital services for Community Accommodation Service Tier 1 (CAS1 - Approved Premises) and Tier 3 (CAS3 - Temporary Accommodation) and to transition the services to an in-house team. Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is HMMPS -MoJ Why the work is being done "Accommodation is an enduring issue that impacts on re-offending and public protection. HMPPS has a Community Accommodation Service (CAS) to meet the specific accommodation needs of individuals. This covers three types of accommodation: Tier 1 - Approved Premises provision for high risk ex-offenders with a public protection focus and intensive partnership working. Tier 2 - formerly known as Bail Accommodation and Support Services. This is for low and medium risk offenders predominantly released from custody on Home Detention Curfew (HDC) but can also include those released on bail. Tier 3 - is temporary accommodation for those at risk of being homeless on release from prison or moving on from tier 1 and tier 2 accommodation. Two separate managed service teams have designed and developed digital services for CAS1 and CAS3 which includes: applying for accommodation; placing an individual into accommodation; and managing the availability of bedspaces. At the time of contract award, both services will be in Private Beta in two probation regions. A rollout schedule will have been agreed to rollout the services to remaining probation regions by the end of October 2023 and then to complete transition (knowledge sharing and handover) to an in-house MoJ digital team by December 2023. " The business problem you need to solve The digital services for CAS1 and CAS3 have been designed and developed separately, reflecting the operational differences in how the tiers operate. However the services share a common ‘back-end’ providing a consistent technical approach. The services have been built in line with MOJ’s technology standards: front-end server-side applications in Typescript/Node.js using the GOV.UK Design System back-end services in kotlin/java (integrated with authority systems via existing internal APIs) Use of AWS service i.e RDS (postgres), S3 and SQS Github to store and manage our code and CircleCI to build our software Kubernetes and Docker to schedule and run our services hosted in MoJ Cloud platform (built on AWS). The incumbent supplier's current contracts end at the beginning of June 2023, and the MoJ is unable to recruit an in-house team by this date, therefore a further contract is being offered. We require a managed service team to support and continuously improve both services in Private Beta, and complete rollout of a Public Beta to all probation regions by the end of October 2023 The managed service team is then required to share knowledge of the services and handover to an in-house team from December 2023." First user type: For both services, Probation Practitioners make referrals. Enter more details about this user type: For CAS1, Central Referral Unit and Approved Premises Managers assess referrals and manage bookings and occupancy. For CAS3, Homelessness Prevention Teams assess referrals and manage bookings and occupancy.