Community Accommodation Service Tier 3 (CAS3)

Tender description

Summary of the work Ministry of Justice is seeking a team to provide manage services and to deliver a minimal viable service for the national rollout of CAS3 by December 2022 and to support and maintain this service until 31 March 2023. Expected Contract Length 10 months Latest start date Monday 23 May 2022 Budget Range Up to £1 million Why the Work is Being Done The Community Accommodation Service Tier 3 (CAS3) provides temporary accommodation for up to 84 nights for homeless prison leavers and those moving on from Approved Premises (CAS1) or the Bail Accommodation and Support Service (CAS2), and assistance to help them move into settled accommodation. From July 2021 CAS3 has been available in five ‘vanguard’ regions providing temporary accommodation for approximately 3,000 offenders who are subject to probation supervision and at risk of homelessness on release. From December 2022 CAS3 will roll out nationally, available in 12 regions, providing temporary accommodation for approximately 12,000 offenders at risk of homelessness per annum. Current arrangements for referring individuals, assessing eligibility and bed space management are not scalable to support national rollout. A managed service provider is therefore required to research, design and deliver a digital, on-line, solution to provide an efficient and effective national service for CAS3. Problem to Be Solved The current manual process is reliant on: · the use of Excel spreadsheets to record referrals to CAS3, placement of eligible prison leavers and to manage bed spaces; and · email exchanges between the Community Probation Practitioner, Homelessness Prevention Teams and the CAS3 Property Supplier. As a result, the current process: · Is inefficient and time-consuming for all parties involved · Requires duplication across several recording systems, consequently, is open to a high degree of human error · Does not meet operational requirements · Includes regional variations where local arrangements have been put in place · Is not integrated with existing recording systems e.g. NDelius and OASys · Makes it difficult to produce reliable and accurate management information, which in turn prevents the programme from accurately evaluating the achievement of its objectives · Is unsustainable and cannot support the fourfold increase in volumes for national rollout. Who Are the Users ● Community Probation Practitioners – making referrals ● Homelessness Prevention Teams - assessing eligibility, screening referrals, and managing bookings and occupancy. ● CAS3 Property Suppliers - confirming bookings and providing information on the resettlement of individuals Early Market Engagement N/A Work Already Done N/A Existing Team Product Manager, Delivery Manager, Business Analyst, User Researcher, Developer, Subject matter expert. Current Phase Not started Skills & Experience • Proven track record of design, development, and delivery of digital services to, and/or on behalf of, Government Agencies to meet the Digital Service Standard? • Experience of leading delivery throughout the product life cycle, from discovery into live, demonstrating how agile methodologies have been applied to meet user needs and ensure value for money? • Evidence of in-depth understanding and experience of presenting clear, compelling, evidence-based recommendations? • Experience of service design and agile, incremental software development, delivering value early and iteratively, demonstrating for example use of design patterns, reuse of common components, integration with COTS software? • Proven experience of communicating with a range of stakeholders, advocating for user needs and GDS principles, standard and working practices? Nice to Haves • Experience with the probation and prison environment? • Knowledge of technical and security standards aligned with the Technology Code of Practice, Digital Service Standard and HMPPS and MoJ requirements? • Experience of designing and delivering a referral and/or booking system? Work Location Working remotely although occasional travel may be required to either: - MoJ Digital Studio, 32 Scotland Street, Sheffield, S3 7BS - MoJ, 102 Petty France, London, SW1H 9AJ Working Arrangments The majority of work can be completed remotely i.e. homeworking. However, there may be a requirement to work with stakeholders who are predominantly based in London and Sheffield or to visit users at HMPPS locations. Security Clearance A minimum of Baseline Personnel Security Standard (BPSS) standard is required. Additional T&Cs The format of the supplier presentations will be a 30 minutes presentation followed by a 20 minutes clarification session. No. of Suppliers to Evaluate 3 Proposal Criteria • Explain how your approach and methodology will ensure successful delivery to support CAS3 national rollout from December 2022? • Provide an example team structure including skills, experience, responsibilities and relevance of individuals, and explain how you will ensure the team successfully delivers the required outcomes? • Provide a project plan for what your team would deliver during the timescales, including how you would split the time between each delivery phase e.g. discovery, alpha, beta? • Provide examples of how you have identified and taken ownership of risks, issues, and dependencies and how you have managed their mitigation and resolution? • Demonstrate how you will deliver value for money throughout this project? • Demonstrate how you would document your work and transfer ownership at the end of the contract? Cultural Fit Criteria • Work collaboratively with HMPPS Digital and staff in probation and prisons? • Ability to work with a range of stakeholders with varying understanding of agile methodologies? Payment Approach Capped time and materials Assessment Method Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet.