Cloud Unified Communications Solution (UCaaS)
Details
- Value
- GBP 1
- Topic
- Telecommunications services
- Published
- 4 March 2022
- Submission
- 4 April 2022
- Source
- uk:contracts_finder
Tender description
Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.
Timeline
- Completed: Tender published4 March 2022Current notice
- Completed: Submission date4 April 2022
About the buyer
Southway Housing Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southway-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southway-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southway-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southway-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southway-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southway-housing-trust.gov |
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