Collections System Replacement

Tender description

The Buyer may use the Supplier Software for the purposes of collecting arrears from the Buyer's customers who have been issued with a student loan or grant by the Buyer. Lot 1: SLC is seeking to procure products and services that provide an effective collection and customer management system with the latest functionality required to deliver collection strategies and facilitate better targeting of age, value and other risk factors. Compliant customers meeting their repayment obligations account for 64.52% of the loan books value. Customers who do not need to repay as they are still in study or have earnings below the threshold account for 28.02% of the loan books value. The remaining 7.46% of the loan book relates to customers who have been identified as either not repaying when they should be and/or customers in arrears.