CEFAS21-61 RFQ for a service contract for Analytical Instruments

Tender description

The service contract is to cover all instruments listed in Annex A and must include: 1. Maintenance service to include annual on-site Preventive Maintenance for instruments stipulated as "YES" in column "Option 1 PM" in Annex A 2. On-site repair services, including 2.1 Unlimited on-site troubleshooting and repair visits (including travel and labour) 2.2 Parts required for repair 2.3 Consumables/supplies required for repair, including liners, seals, tubing assemblies, lamps and multipliers 2.4 GC autosampler tower exchange service with identical model to expedite repairs 2.5 Response time as specified in Annex A. Where two days response time is stipulated, this refers to the expectation that, in the event of a breakdown, an engineer would be available for on-site repair within 2 working days of the call being logged. 3. Other services: 3.1 Hardware and software telephone support 3.2 Firmware upgrades 3.3 Option for software upgrades 3.4 Statement on the origin (e.g. manufacturer or generic supplier) of parts and consumables to be used for repair/maintenance. Some of the instruments listed are planned to be decommissioned over the next 12 months and prices will be amended in such occurrences.