Decommissioning & Legacy Risk Mitigation Programme: Business Analysis service

Tender description

Summary of the work Identifying common analysis themes and how we work with other FSP workstreams to align with and feed information to. Identifying key stakeholder groups and agree the best way to establish ways of working and communication including categories of stakeholders and degree of influence they have on each aspect of analysis Expected Contract Length 24 months Latest start date Tuesday 1 March 2022 Why the Work is Being Done There are over 250 bespoke legacy software systems across HMCTS. A substantial proportion of which rely on end of life, or beyond vendor, support hardware and software; these no longer receive vendor security updates which increases the risk of a successful cyber-security attack. Over 50 of these systems have been categorised as ‘critical’ to HMCTS. The objective of the Business Analysis in DLRM is to support the decommissioning of the HMCTS legacy applications, including the migration, archiving and deletion of legacy data, based on the agreed recommendations of the FSP Discovery Phase, or any other subsequently identified and approved options for the Legacy Application Estate. Problem to Be Solved To assess and analyse business processes and how critical systems are supporting those. Identify where there are clear and obvious gaps in business functionality and reform delivery and/or scope. Start to build information within the functional gap analysis template to support workshop activity. Plan and arrange necessary workshops to validate information. Engage with stakeholders to validate reform delivery plans and functional gaps. Who Are the Users The key users are as follows: - Legal professionals and expert users: - Professional/expert users who understand the legal process - Judges: - Professional/expert users who own the legal process - HMCTS administrative staff / case workers: - Professional/expert users who support the legal process Existing Team There is an existing Business Analysis team compromising Civil Servants, contract resources and other suppliers that this work will be conducted alongside. Current Phase Discovery Skills & Experience • hold one of the following professional Business Analysis qualifications: IIBA Level 3 – CBAP; BCS Advanced Diploma in Business Analysis; BCS International Diploma in Business Analysis. • know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. • has a good understanding of strategic arenas and large and complex projects. • be able to analyse large amounts of complex data and use it to produce solutions. • have the ability to model advanced and complex situations across more than one business function or programme. Knows how to gather insight from senior stakeholders and communicate modelling results clearly. • have experience influencing stakeholder and managing relationships effectively. • know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope. Nice to Haves • champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. • work agile. • contribute to the creation and maintenance of the target operating model and identify the impact on operational service. • lead others to innovate in their work as well as enabling them to innovate on their own. Work Location Remote working with the requirement to occasionally travel to Canary Wharf, London. This may change depending on Government guidance. Working Arrangments The team will work five days per week as part of the wider DLRM programme. Security Clearance A minimum of Baseline Personnel Security Standard (BPSS) standard is required. Where access to live production data is necessary, Security Clearance (SC) may also be required. No. of Suppliers to Evaluate 5 Proposal Criteria • demonstrate and evidence how your business model will propose to deliver value for money for a government organisation when delivering and developing digital products, services and outcomes. • evidence of involving a delivery team in user research planning, observation and analysis. • proven track-record of delivering solutions that add value to users and/or the business. • experience of managing project or programme deliverables within budget. Cultural Fit Criteria • have evidence of experience working successfully with an organisation at varying stage of agile culture adoption and reinforcing a culture of continuous improvement and iteration in all teams. • provide evidence of experience in how you actively and successfully manage and prioritise the wellbeing of yours and the clients teams whilst achieving outcomes at pace. • show evidence of your approach to actively promote diversity and inclusion, encouraging increased representation of under-represented groups within the workforce e.g. Women, BAME, Disables, LGBTQ+ and how you monitor/measure this. Payment Approach Capped time and materials Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet.