Awarded contract

Service Now (People Gateway) & Engage

Details

Buyer
Coventry University
Supplier(s)
Engage ESM
Value
GBP 366,800
Topic
Industry specific software package
Published
16 December 2022
Source
uk:find_a_tender

Tender description

The People Gateway provides our customers with a knowledge base, and a way of communicating with the team, submitting information, requests and case management. Engage ESM, provides us with the technical support. Lot 1: The People Gateway is a repository for our polices, procedures and FAQ's, and it also allows the business to communicate, submit information, forms and to raise enquiries with the People Team. The functionality also enables us to effectively manage the volume of work and prioritise cases where necessary to improve the overall customer experience.

Timeline

  1. Award published16 December 2022
    Current notice
  2. Award date16 December 2022

About the buyer

Coventry University is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48100000 · Industry specific software package

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Decision makers

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