Awarded contract

Contact Centre Solution

Details

Buyer: Pension Protection Fund
Supplier(s): WN CORPORATE SERVICES TRADING LIMITED
Value: GBP 924,000
Duration: 5 years
Topic: Desktop communications software package
Published: 13 December 2022
Source: uk:contracts_finder

Tender description

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k

Timeline

Completed: Award date1 November 2022
Completed: Award published13 December 2022
Current notice
Next: Contract expiry date31 October 2027in 14 months

About the buyer

Pension Protection Fund is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48511000 · Desktop communications software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Commercial Director	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Procurement Manager	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Category Lead	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Senior Buyer	+44 •••• ••••••	••••••••@pension-protection-fund.gov
Contracts Manager	+44 •••• ••••••	••••••••@pension-protection-fund.gov