Appeal Services to Road User Charging

Tender description

Procurement run by Transport for London on behalf of Greater London Authority. Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties. Supplier briefing will be held at 2pm, Wednesday, 14/12/2022 online via MS Teams. Interested suppliers please email ilvacunka@tfl.gov.uk details of attendees. The procurement process will be conducted electronically on the e-Tendering portal SAP Ariba. The portal can be accessed via the following link: (https://www.ariba.com/login) Once the opportunity will be published, suppliers interested in this tender opportunity please email ilvacunka@tfl.gov.uk to be added to the suppliers list and to access tender pack. To register on SAP Ariba, please use the following link: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=GW1gHIU8&realm=TfL&dard=1 Lot 1: To provide Appeals Services for Road User Charging Schemes within Greater London