Ticketing System Replacement Project

Tender description

Translink is the brand name for the public transport group of operating companies of Ulsterbus, Northern Ireland Railways and Citybus, which trades under the brand name Metro. Translink operate the majority of bus and rail services in Northern Ireland, with approximately 80 million journeys made on Translink services every year by the 1.76 million population of Northern Ireland. Translink’s ticketing system processes 56 million transactions every year, collects over 82% of Translink’s total annual revenue and accounts for 79.5 million annual bus and rail passenger journeys (2013/14 financial year). Translink now have a requirement for electronic ticketing system hardware, software, back office systems, customer payment interfaces and ongoing system support. This procurement will also ensure that the system is capable of integrating ticketing hardware and software from other non-Translink operators within the Translink ticketing system. Please see the PQQ (Pre Qualification Questionnaire) for full details. Translink is utilising an electronic tendering system to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued and it is intended that all communications with Translink including the submission of PQQ and Tender responses will be conducted via www.e-sourcingni.bravosolution.co.uk. Unless stated otherwise in these Instructions or in writing from Translink, all communications including queries from Applicants and any PQQ amendments from Translink during the period of this procurement exercise shall be submitted through and published via the online messaging facility provided on the e-sourcing NI portal (see “Messages” section). The onus lies on the applicant to read and keep up to date with all the information published on eSourcing NI in relation to this requirement.