T1244 - Payment Services

Tender description

The Housing Executive is committed to offering varied and convenient ways for our customers to pay all charges for the services we provide, enabling us to update customer accounts on a daily basis. In addition to payments received directly by the Housing Executive, we currently procure collection services from a number of 3rd party providers. The majority of this service is the provision of a facility for our various customers to pay for services in cash at convenient local outlets using a payment card. Some of the service providers also provide facilities for •Automated telephone payments • Browser based facilities allowing Housing Executive staff to collect debit/credit card payments • Web payments • Managed direct debit services The Housing Executive is seeking bids for the following requirements: • Lot One – Payment Collection Network • Lot Two – Mobile Payment APP and Text Payment Service • Lot Three – Web Payment Service • Lot Four – Automated Telephone Payment Service, Managed Debit/Credit Card Payment Facility and Managed Direct Debit Service • Lot Five – Payment Card Production Tenderers can bid for one, some or all lots.