RM6143 Vehicle Telematics

Tender description

Crown Commercial Service is seeking to establish a Framework Agreement for the provision of Vehicle Telematics: Hardware and Software Solutions for the Crown Bodies and other Buyers identified at Section VI.3) of the OJEU contract notice. This proposed agreement will replace the current RM3754 Vehicle Telematics Framework Agreement. This new Framework Agreement will offer vehicle telematics products and services to help fleet managers improve the safety and efficiency of fleet operations. The scope of the Framework Contract covers the United Kingdom of Great Britain and Northern Ireland. Suppliers appointed to the Framework Contract will be responsible for the provision of: a) Vehicle telematics hardware, software and associated products; b) Data analysis and risk management software solutions. The Supplier will be required to provide Deliverables to Buyers including but not limited to: • taking orders for the Deliverables from Buyers in respect of the relevant Lot; • undertaking the installation of the Deliverables ordered by Buyers in respect of the relevant Lot; • provision of service, maintenance and repair in respect of the relevant lot; • undertaking any billing requirements; • providing a support function to deal with Buyer enquiries and issues; • complying with any Performance Indicators, service levels and any reporting requirements; • providing account management to manage the relationship between the Supplier and Buyer under the Call-Off Contract. Remember that the full specification is in Attachment 1a - Framework Schedule 1 (Specification).