Ref 320 - Repairs & Maintenance, Resilience, Planned & Preventative Maintenance and Out-of-Hours Service

Tender description

Grenfell Housing Services is seeking proposals from competent and qualified contractors to deliver resilience, Out of Hours, and Planned and preventative Maintenance, to cover 160 properties occupied by Grenfell survivors and bereaved. Ideally, we are looking to appoint a single operator with a robust supply chain to deliver the scope of this service. The service supplements a new and developing “in-house” repairs and handyperson service run out of Lancaster West. The overall service is managed by Grenfell Housing Services (GHS). As well as repairs and maintenance, GHS is responsible for broader housing and tenancy management functions such as rent/income collection, void management and personalisation, financial inclusion, management of anti-social behaviour, enforcement and signposting. The scope of this tender is to: • Deliver a responsive repair and maintenance service to Grenfell survivors and bereaved. • Deliver a “resilience” service to provide backup to a borough “in-house” repairs service. • Deliver an out-of-hours service to residents to deal with emergency jobs, for example, leaks, and heating outages outside of normal working hours. • To provide flexibility outside of 9-5, Monday to Friday on non-urgent jobs for residents who work or have other commitments. • To provide a building maintenance service to freehold, Council acquired blocks. • To provide Fire safety checks and ensure compliance in relation to gas and electrical safety as well as other programmed compliance tasks in properties acquired by the Council. The geographical coverage of the service is relatively compressed, with the majority of the properties being within the borough of Kensington & Chelsea, with others being in neighbouring boroughs of Westminster, Brent, Hammersmith & Fulham and Richmond.