Provision of Fixed Line Telecommunication Services

Tender description

Requirement title: Provision of Fixed Line Telecommunication Services Translink (Comprising of Citybus Ltd, Northern Ireland Railways Co Ltd and Ulsterbus Ltd) and including Northern Ireland Transport Holding Company (NITHC) are seeking to appoint a supplier / suppliers to provide Fixed Line Telecommunication Services. Translink (Comprising of Citybus Ltd, Northern Ireland Railways Co Ltd and Ulsterbus Ltd) and including Northern Ireland Transport Holding Company (NITHC) are seeking to appoint a supplier / suppliers to provide Telecommunication Services. Translink / NITHC wish to achieve better value for money from their existing telecommunications services. To support this, the following objectives for this project have been identified: • Make better use of current investment; • Benefit from the volume of incoming traffic created by its Call Centre and its bus and rail stations; • Improve the controls available to Translink / NITHCo regarding outgoing calls; • Control and reduce outgoing call costs; • Benefit from the application of corporate discounts; • Improved Management information about telecommunications usage. Background • The private circuits consist of a mixture of high speed EES circuits, two wire analogue circuits, 64kbs kilostream circuits and 2 Mbps megastream circuits. • There are four main Siemens ISDX PBXs located in Belfast. • There is a Nortel Meridian 11 at the Contact Centre at Adelaide. • There are a mixture of small Norstar and Siemens key systems at other locations. • There is also a CiscoCall Manager based VOIP system in place at Chamber of Commerce House. The organisation wishes to investigate methods of providing a better value for money telecommunications service both internally and externally. Please view the Pre-Qualification Questionnaire for full details.