Off-site storage services

Tender description

Ofcom is the independent regulator and competition authority for the communications industries within the UK, with responsibilities across television, radio, telecommunications and wireless communications services. Ofcom has approximately 700 employees in 9 locations across the UK, with the majority based in the London office. The requirement is for the provision of a comprehensive document retrieval and offsite storage service to Ofcom. Ofcom current holdings comprise about 13,000 containers, which equate to 18000 cu ft. Approximately 6,000 boxes contain 68000 individually listed files. The scope of the service is summarised below: (i) where applicable, transfer current holdings from incumbent supplier to new premises (ii) to receive, account for, store and dispose of, on instruction, Ofcom’s material in a secure and managed environment; (iii) to provide a records retrieval and collection service, mainly to Ofcom’s head office in London SE1 but also where necessary to and from other locations; (iv) to deliver and collect items in accordance with specific timescales, including emergency retrieval service within 2 hours of request; (v) to provide reporting on storage and activity on an ad-hoc basis as required; (vi) to provide services to Ofcom’s business continuity site and support business recovery as required. (vii) In the event of being unsuccessful in a future tender process, to provide Ofcom’s records in an appropriate manner to a new supplier.