Mobile Messaging / Social Media Feed Console

Tender description

The BBC invites interaction with is audience through a number of channels. The use of SMS messages is still highly popular with some sections of the audience, especially with Local Radio and World Service listeners, but social media services such as Twitter and Facebook are becoming increasingly important as well. The majority of this interaction takes place within the context of fast-moving live radio and television programmes and event commentary online (Sport, Music, News, etc.). The BBC currently contracts with a single supplier to provide mobile telephony connectivity and services. This supplier also provides a web-based application for use by production teams to allow them to view and moderate mobile and social-media content. The framework contracts with the supplier for these services will expire in 2014. The purpose of this procurement is to appoint a single supplier that can provide PRS (Premium Rate Services) and non-PRS mobile telephone services to enable audience interactivity and also to allow productions teams to interact with the audience using these mobile telephone services and other social media channels through the provision of an easy to use web application suited to the live production environment.