Awarded contract

Managed Services - Document Management and Contact Centre Services

Details

Buyer
Residential Tenancies Board
Supplier(s)
Capita Customer Solutions Ltd
Value
EUR 2,803,349
Topic
Document management services
Published
27 November 2022
Source
eu:ted

Tender description

Lot 1: The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services.

Timeline

  1. Award published27 November 2022
    Current notice
  2. Award date27 November 2022

About the buyer

Residential Tenancies Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72512000 · Document management services
  • 75112000 · Administrative services for business operations
  • 79512000 · Call centre
  • 79999100 · Scanning services

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Decision makers

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