ITT 32/2014 Provision of Total Facilities Management Services

Tender description

Ofcom requires atotal facilities ,management service to its seven sites. The following summary of the required services is provided to give an outline of the likely service provision, Manager – Currently a full time manager is based at RSH. With the increase in service provision across all locations a pro-active approach to the day to day and strategic management of the contract is required to ensure client satisfaction. The manager would be expected to have a background skill set in both hard and soft services. Helpdesk – The current helpdesk consists of a full time employee based on site at RSH having a soft services background. Going forward it is envisaged that the appointed supplier will review the Helpdesk requirements and provide a service having a clear understanding of any current issues and able to respond to meet those during core hours. At all other times the Helpdesk needs to be aware of issues and provide a helpdesk function aligned to the SLAs and KPIs. Maintenance– The Ofcom maintainable building services assets at Riverside House are considered ‘standard’. The planned and reactive maintenance service delivery has to date required delivery by on site technicians with the appropriate skills and capabilities, specifically an electrical qualification to the current edition. Compliance – This service delivery stream will encompass the organisation and reporting of: directly delivered, landlord and managing agent activity to pragmatically monitor all Ofcom locations for legislative compliance. The supplier will be required to identify non legislative compliance and non-conformance to agreed best practise and pro-actively manage the programme to correct these issues pragmatically. Energy management – The appointed supplier will have significant experience in this field and will utilise dedicated in-house and specialist resource to proactively promote energy management through focussed initiatives.