Independent Quality Assessment Service

Tender description

The supplier will complete assessments across a wide range of MaPS services including regulated debt advice, pensions guidance, Pension Wise and money guidance. The supplier will be responsible for the delivery of an independent quality assessment service across all delivery channels that MaPS either delivers internally or funds through external delivery partners, to ensure that all service lines are meeting (as a minimum) the requirements of the FCA approved MaPS Standards. The delivery of the service will be supported by a MaPS created quality assessment tool. The delivery channels can include but are not limited to; face to face provision, telephone, written communications including the use of web chat, omni channel and digital provisions. Whilst the proposed contract may be awarded to a single organisation, MaPS may also consider consortia arrangements. Please note that suppliers in receipt of a delivery grant for any MaPS delivery service are unable to bid for this opportunity due to the potential for conflict of interest.