DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
Details
- Value
- GBP 134,400
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 22 November 2022
- Submission
- 22 December 2022
- Source
- uk:ni-etenders
Tender description
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
Timeline
- Completed: Tender published22 November 2022Current notice
- Completed: Submission date22 December 2022
About the buyer
CPD - Supplies and Services Division is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
- 72200000 · Software programming and consultancy services
- 72230000 · Custom software development services
- 72232000 · Development of transaction processing and custom software
- 72250000 · System and support services
- 72253000 · Helpdesk and support services
- 72260000 · Software-related services
- 72300000 · Data services
- 72310000 · Data-processing services
- 72311100 · Data conversion services
- 72312100 · Data preparation services
- 72313000 · Data capture services
- 72314000 · Data collection and collation services
- 72316000 · Data analysis services
- 72317000 · Data storage services
- 72320000 · Database services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cpd-supplies-and-services-division.gov |
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