Request for the provision of Unified Inbox, Dashboard and Omni Channel enabled Text based Communications for the Citizens Information Board
Details
- Topic
- Customer Relation Management software package
- Published
- 16 November 2022
- Submission
- 5 December 2022
- Source
- ie:e_tenders
Tender description
The Services comprise of a SaaS solution that provides a unified dashboard and inbox for omni-channel communications with members of the public in Ireland. This solution would enable customers of MABS to chat with a member of MABS staff through WhatsApp, Viber, Messenger, Twitter direct messaging, Instagram direct messaging, and an online web chat function on mabs.ie
Timeline
- Completed: Tender published16 November 2022Current notice
- Completed: Submission date5 December 2022
About the buyer
Citizens Information Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48445000 · Customer Relation Management software package
- 64212100 · Short Message Service (SMS) services
- 64212200 · Enhanced Messaging Service (EMS) services
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@citizens-information-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@citizens-information-board.gov |
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