Stale Pre-tender

Market Soundings for the Provision of all in one Helpdesk Solution

Details

Buyer: Central Statistics Office
Topic: Telecommunications services
Published: 15 November 2022
Source: eu:ted

Tender description

The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies. Lot 1: The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies.

Timeline

Completed: Pre-tender published15 November 2022
Current notice

About the buyer

Central Statistics Office is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64200000 · Telecommunications services
64227000 · Integrated telecommunications services
72253000 · Helpdesk and support services
72253100 · Helpdesk services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@central-statistics-office.gov
Commercial Director	+44 •••• ••••••	••••••••@central-statistics-office.gov
Procurement Manager	+44 •••• ••••••	••••••••@central-statistics-office.gov
Category Lead	+44 •••• ••••••	••••••••@central-statistics-office.gov
Senior Buyer	+44 •••• ••••••	••••••••@central-statistics-office.gov
Contracts Manager	+44 •••• ••••••	••••••••@central-statistics-office.gov