DWP Place - Senior Service Now Developer

Tender description

Summary of the work The specialist will need to be a highly experienced (Practitioner level) ServiceNow Developer. Managing day to day development/design of features and applications, contributing towards the design programme milestones. Upholding DWP values and working within Government Digital Standards. Specialist role Developer Expected Contract Length 5 months with an optional extension period of up to 1 month Latest start date Monday 31 October 2022 Maximum Day Rate Up to £750 ex VAT per day. Standard 8 hour working day. This role is Inside IR35 Who Speclialist Work With DWP ServiceNow developers -Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products -All deliverables will be agreed between the DWP Digital Delivery Teams and chosen supplier What Specialists Work On The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the DWP place programme milestones - Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability - New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities - Software Development Lifecycle Process - Service enhancement and new service delivery to the required standards - Lead integration and automation between Estate products Skills & Experience • Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT) • ITIL Qualification or experience/skills Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now • Experience of delivering new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle. • Ability to complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales Attend and participate in Agile ceremonies. • Ability to complete development of user stories to the DWP definition of “Done”. • Experience in building, configuring and implementing ServiceNow features, applications and integrations • Experience of reviewing code and configuration changes made by other members of the delivery team to ensure compliance with DWP Standards • Providing support and guidance to members of the delivery teams and acting as a point of technical escalation • Experience of building and testing simple integrations, or can work on more complex integration as part of a wider team • Experienced in JavaScript within the ServiceNow platform, knowledge of the Glide API’s. – Working Level • Current ServiceNow platform Certification • Minimum of 2 years’ hand on Development experience on the platform • Service Experience in configuring and developing features and applications within the ServiceNow product. • Core Platform – Level 3 (Practitioner) ITSM Module – Level 2 (Working) • Project and Portfolio Management module – Level 1 (Awareness) ATF Configuring and maintaining – Level 1 (Awareness) Integration Hub – Level 1 (Awareness) • Self-Service Portal – Level 1 (Awareness) Virtual Agent & NLU – Level 1 (Awareness) Performance Analytics – Level 1 (Awareness) • Technical Skills: Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT) • 3rd Line Support for incidents, problems and changes Nice to Haves • Agile Development • Knowledge of Angular. HTML, CSS Work Location DWP Digital Hub sites : 2 St Peters Square, Manchester, Peel Park, Blackpool, Quarry House, Leeds, Kings Court, Sheffield or Benton Park View, Newcastle Working Arrangments Specialist will work 5 working days per week. The specialist will be mandated to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday Security Clearance All suppliers must BPSS cleared and On-Shore Additional T&Cs https://www.gov.uk/guidance/terms-and-conditions-of-digital-marketplace-frameworks No. of Specialists to Evaluate 10 Cultural Fit Criteria • Work well as the lead of a team and keep the team motivated to perform well • Transfer knowledge gained through the team and be willing to share experiences across the wider department. • Be transparent and collaborative when making decisions • Is accountable and takes responsibility for their work • Can work with colleagues with little or no technical knowledge Assessment Method • Reference • Interview Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers 1. Is there an incumbent? No 2. can I make a suggestion – not a question. There are a good deal of contractors who would be happy to apply for this and do a great job. unfortunately, they are highly unlikely to complete 15 questions that need to contain 100 words in the STAR method. I would recommend either reduction the number of questions or using another framework such as RM6160 We use what we consider to be the most appropriate route to market depending on what we require. For a senior level role we expect a higher calibre of candidate hence the number of essential skills listed. 3. I understand your desire for high calibre, that is why I made the comment above. The best people find work via word of mouth or from relationships with consultancies that recommend them to their clients based on a short profiles. High calibre candidates don’t need to complete these matrix’s to get work and because of that you could be missing out on the best in the market. Noted but isn't how we procure resources