The Provision of Telecoms and Associated Services

Tender description

Places for People are seeking to appoint a sole supplier of the provision of telephony services and related management services. Places for People are looking to transition away from analogue services ahead of the copper switch off in 2025. The transition is a key objective for Places for People, and will be looking to start this work as soon as the provider has been appointed. Lot 1: Places for People are seeking to appoint a sole supplier of the provision of telephony services and related management services. Places for People are looking to transition away from analogue services ahead of the copper switch off in 2025. The transition is a key objective for Places for People, and will be looking to start this work as soon as the provider has been appointed. Places for People are also looking for a sole supplier who can provide high levels of customer services and establish a full range of management information, KPI’s and metrics to provide technical and management reporting against specific SLAs to cover availability, performance, quality, and provisioning of the service. As well as offering a cost effective and forward-thinking solution(s) that are fit for purpose as the estate changes over the duration of the contract. In addition, proactively identifying what services are required, what is available and begin the process of replacing services and by providing a flexible and innovative approach when reviewing site requirements. Please note that Avaya and SBCs are not required as part of this contract. Overview of services to be supplied but not limited to: • Calls & lines • Broadband services • Router management • WLR rental (PSTN, rental) • WLR call traffic • Unified Communications solutions • Wi-Fi solutions • Call recording • Network cabling (fibre) • CRM integration • Simplified monthly billing and relevant monitoring, management and reporting • Migration of service from incumbent supplier (if required) and the management of any third parties required to migrate and deliver the service. • Complete management of installation and transitions services. • Ongoing support and maintenance services. Places for People will be looking to appoint a sole provider for the initial contract term of 3 years with the option to extend the contract for a further 2 years (3+2). Additional information: https://www.delta-esourcing.com/tenders/UK-title/S648HQ5J4T