CRM & Billing System
Details
- Value
- GBP 10,000,000
- Topic
- Industry specific software package
- Published
- 12 October 2022
- Source
- uk:find_a_tender
Tender description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges. Lot 1: Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
Timeline
- Completed: Pre-tender published12 October 2022Current notice
About the buyer
Portsmouth Water Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48100000 · Industry specific software package
- 48333000 · Contact management software package
- 48444100 · Billing system
- 48445000 · Customer Relation Management software package
- 48480000 · Sales, marketing and business intelligence software package
- 48500000 · Communication and multimedia software package
- 48510000 · Communication software package
- 51000000 · Installation services (except software)
- 64210000 · Telephone and data transmission services
- 64216110 · Electronic data exchange services
- 72200000 · Software programming and consultancy services
- 72212445 · Customer Relation Management software development services
- 72227000 · Software integration consultancy services
- 72263000 · Software implementation services
- 72265000 · Software configuration services
- 72267000 · Software maintenance and repair services
- 72300000 · Data services
- 72415000 · World wide web (www) site operation host services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@portsmouth-water-limited.gov |
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