ICT Managed Service Provider

Tender description

The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022. Lot 1: The newly forming Irish Aviation Authority (IAA) which comprises of the current IAA Safety Regulation Division and the Commission for Aviation Regulation - CAR, are seeking tenders from suitably qualified service providers for the provision of a comprehensive outsourced ICT Managed Service. It is expected that a contract will be awarded in May 2022 for commencement in July 2022. The Services will comprise of the following: 1. Transition of Services 2. Service Delivery & Reporting 3. Service Desk 4. Deskside Support 5. Software Maintenance & Provisioning 6. Database Management & Administration Services 7. Data & File Management Services 8. Network & Telephony Management 9. Infrastructure & Cloud Solutions Management 10. Hardware Maintenance & Provisioning 11. IT Security 12. Disaster Recovery & Backup 13. Other/Optional: Print Service Management, SIEM and ICT additional services