Dental eReferral Management System

Tender description

The aim of the Dental E-Referral Management System ("DRMS") is to manage the appropriate clinical demand and allocation of referrals to specialist dental services across NHS Wales via a web based national platform. The average referral activity for Wales is approximately 60,000 referrals per year. This is for all specialties and is the expected volume to be managed by a Dental E-Referral Management Service provider. DRMS will serve to provide 3 main functions: - To provide an outward-facing service with a central hub to receive and process referrals - Work with locally identified clinical triage’s to process dental referrals for all dental specialties, ensuring referrals are received by the most appropriate clinical services across Wales - To maintain a comprehensive and robust referral data set that will be analysed and presented in regular reports. This will provide intelligence about quality assurance, clinical referral behaviors and clinical pathway outcomes. Lot 1: This procurement has been issued by Digital Health and Care Wales , in connection with the Open Procedure, as set out in Regulation 27 of the Public Contract Regulations 2015 (PCR15), for the procurement of a Dental eReferral Management System. The aim of a referral management system is to manage clinical demand and allocation of referrals, with valid need, to specialist dental services. Such services include all dental specialties and pathways across primary and secondary care. Referral Management Systems provide invaluable, timely data on patient need to support decision making for service planning and pathway development, as well as for assessment and reporting on referral quality and source. The average referral activity for Wales on an annual basis is approximately 60,000 and is the expected volume to be managed by a Dental E-Referral Management Service (DRMS) provider. Referrals will be received from: - General Dental Practitioners within Wales -General Dental Practitioners outside bordering Wales, whose patients are registered with a GP within Wales - Other dental providers (including private practitioners and community dental services referring into NHS services)