The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
Details
- Value
- GBP 200,000
- Topic
- Software package and information systems
- Published
- 23 September 2022
- Submission
- 24 October 2022
- Source
- uk:find_a_tender
Tender description
We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product. Lot 1: The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 1000 changes per annum. The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.
Timeline
- Completed: Tender published23 September 2022Current notice
- Completed: Submission date24 October 2022
About the buyer
Torfaen County Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72260000 · Software-related services
- 72261000 · Software support services
- 72700000 · Computer network services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov |
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