TECHNOLOGY FRAMEWORK AGREEMENT 2

Tender description

This document is made available to inform the market of an upcoming Competitive Tendering procedure. Due to the changing nature of the Authority’s requirements, information given in this document is liable to change. Accurate information regarding the Tender process will be provided within the Tender documentation at point of publishing of the Competition. The Authority is intending to engage in the procurement of a Technology Framework Agreement referred to as TFA2. The agreement will offer a wide range of equipment, software and services across two Lots. The TFA2 intends to replace a previously established framework agreement, Technology Framework Agreement that commenced in 2019. The proposed TFA2 will not be mandatory to use and will be non-exclusive. The framework agreement will be available for use by all Health and Social Care (HSC) entities and other HSC independent clinical contractor groups such as doctors, dentists, opticians etc. Lot 1: Lot 1 - Service Delivery, Transformation and Operational Services 2.4.1. Lot 1 - Service Delivery, Transformation and Operational Services • Supply of hardware including without limitation servers, storage devices, SAN infrastructure, backup devices, network switches, PCs, Laptops, Voice Over Internet Protocol (VOIP) equipment, mobile devices, printers, scanners, Uninterruptible Power Supplies, other hardware or devices used to deliver ICT services or interface with network attached medical devices; • Supply of bespoke software, and off-the-shelf software products including, without limitation, operating systems, security products, business and utility products and general business applications; • Supply of services such as support, technical and advisory services, relating to the Contract deliverables, both directly and using third party staff; • The design and/or build and/or operation of systems / services that integrate as appropriate with the HSC infrastructure and applications. In such cases a supplier could be asked to do any or all of the lifecycle stages; • Delivery of services and support, to a high level of availability, as required by clinically critical and business critical services within HSC; • Application design; • Application development; • Application support (including bespoke developments); • Best practice service management; • Managing and working with multiple organisations (including potential competitors) to deliver products and services; • Delivery of new services for Health and Social Care driven by new equipment and software solutions; • Facilitating direct access to 3rd party sub-contractors and/or Consortium Member organisations if appropriate; • Project/programme management and delivery of associated outputs; • Configuration of applications, services and infrastructure solutions; • Implementation of 3rd party applications and products e.g. deployment of Public Key Infrastructure, Data Encryption, Identity Management, VOIP and communication services; • Management of multiple 3rd parties to deliver solutions e.g. solutions that includes network, hardware and software provision and management; • Systems integration services e.g. interfacing systems via an Integration Broker; • Support of desktop / email / UNIX / Windows; • Purchase / support / implementation of 3rd party products e.g. clinical support systems; • Technical refresh for projects e.g. desktop, servers, etc.; • Provision of data cleansing / quality; • Support of applications NOT developed by the Supplier e.g. developed by the Business Services Organisation (BSO) or 3rd party or any other HSC applications; • Hosted or cloud-based services; • Disposal services; and • Other ICT services in support of HSC that may be requested during the life cycle of TFA provided that they are within the scope of those described in the Find a Tender Service (FTS) Notice. Lot 2: Lot 2 – Technical Advice and Support • Technical advice and support for activities associated with the full project lifecycle. For clarity, such services must not be within the scope of Lot 1; • Pre-procurement services to include user requirement definition and business case development; • Capability analysis - identification of current business capability (as is) and future operating models (to be); • Enterprise architecture assessment using the open group architecture framework (TOGAF) or similar; • Technology gap assessments - the assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be; • Business model development - identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi- sourced models); • Architectures - identification of the correct technology architecture to deliver the technology strategy (e.g. in-house hosted, private cloud, hybrid or public cloud); • Road-mapping - the development of technology roadmaps to co-ordinate the delivery of the technology strategy; • Operational service design - working with Customers and End Users in order to design a service delivery model that meets the current and future business needs and demand; • Demand management - capacity planning processes and systems; • Risk management – ensuring proactive risk identification, mitigation and management to deliver service continuity and • Security management – appropriate security protection in line with business needs.