Pulse vADC support 30/09/2022 - 29/09/2023
Details
- Buyer
- Cornwall Council
- Value
- GBP 10,200
- Topic
- Software package and information systems
- Published
- 21 September 2022
- Submission
- 28 September 2022
- Source
- uk:contracts_finder
Tender description
Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access
Timeline
- Completed: Tender published21 September 2022Current notice
- Completed: Submission date28 September 2022
About the buyer
Cornwall Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov |
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