Field and Monitoring Service (FMS)

Tender description

The Authority is looking for a single supplier for the provision of FMS as part of the EM Future Service programme. The FMS supplier is responsible for: Installing, configuring, testing, repairing/replacing and removing monitoring equipment from individuals. Operating the Contact Centre which acts as the single point of contact for all services provided as part of EM Operating the monitoring service which undertakes all monitoring, including subject monitoring, technical monitoring and contact centre functionality. The field service is also responsible for: Instructing subjects on the use of equipment and any technical tasks they need to undertake e.g. charging of Devices and any adjustments to monitoring equipment, subject compliance and well-being visits. Field Officer scheduling and logistics management and the provision of suitable tool sets. Monitoring equipment stock management to ensure there is enough stock to meet demand. This is a critical service for the MoJ requiring the development of a strategic partnership with the MoJ. The MoJ may, during the contract term, add to or amend the scope of EM in accordance with ministerial ambitions and their longer-term strategy. Although the MoJ is the contracting authority for the procurement of FMS and will be the contracting counterparty for FMS, it intends to allow other government departments and arms-length bodies to have access to FMS via its contract as service recipients who may add further service required. The integration, collaboration and delivery of MDSS and FMS together as a single service is critical to the successful delivery of EM, so the procurements will be run broadly alongside each other and lead to aligned implementation and go-live of the new EM service. Suppliers who bid for FMS may also bid for MDSS and, subject to the MoJ's requirements in each procurement process, the same supplier may be awarded the contracts for both MDSS and FMS.