Drumbeat School - ICT Managed Service

Tender description

Drumbeat School and ASD Service is a 4-19 special needs school for autism in the London borough of Lewisham. Drumbeat is a community school encompassing 225 pupils of which 80 are engaged in 14-19 study. The schools is split across two main sites. The Primary and KS3 pupils are based at the Roundtable road site in Downham and the Brockley site is a purpose built 14-19 campus for the KS4 and 6th Form pupils. The Drumbeat vision is to do things the 'Drumbeat Way'. Children get more than education, they get a chance to improve their life. Opportunities to travel, getting involved with the community, doing charity work and progress to college mean we aim high for every child in our care. We want to open doors so that their lives have more choice. This takes patience and resilience but our promise is that we will support and help pupils to find a way through by both excellent teaching and providing amazing experiences where learning is fun and relevant to all needs. The Drumbeat Values are: Excellence, Resilience, Challenge, Success, Independence The school website is https://www.drumbeatasd.org/website/home/439735 Drumbeat is currently supported by: • An external organisation who provide onsite and remote support with a fixed contract until the end of the Autumn term 2022 Going forward - This procurement This procurement encompasses a full outsource of the ICT service for the School to a single supplier. Further details regarding timescales are noted below but in summary this is advertised as a maximum 5 year service with start and end dates as follows: • Service start date - 17th December 2022 • Service end date - 16th December 2027 The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include all equipment and service regarding ICT, including but not be limited to; • strategic advice and direction to the School regarding ICT • a core onsite term time service - 42 weeks • remote monitoring and management 24x7x365 • service desk • local staffing that bidders deem necessary to deliver the SLA • responsibility for design, specification, installation and management of all ICT infrastructure • supply of goods and services based on an agreed Best Value (BV) approach • management of all ICT against an agreed SLA • management of 3rd parties • relevant monitoring, management, patching and reporting • training - technical and curriculum as necessary • expectation that the provider will drive innovation • risk registers and inventory management • collective partnership targets Lot 1: Drumbeat School and ASD Service is a 4-19 special needs school for autism in the London borough of Lewisham. Drumbeat is a community school encompassing 225 pupils of which 80 are engaged in 14-19 study. The schools is split across two main sites. The Primary and KS3 pupils are based at the Roundtable road site in Downham and the Brockley site is a purpose built 14-19 campus for the KS4 and 6th Form pupils. The Drumbeat vision is to do things the 'Drumbeat Way'. Children get more than education, they get a chance to improve their life. Opportunities to travel, getting involved with the community, doing charity work and progress to college mean we aim high for every child in our care. We want to open doors so that their lives have more choice. This takes patience and resilience but our promise is that we will support and help pupils to find a way through by both excellent teaching and providing amazing experiences where learning is fun and relevant to all needs. The Drumbeat Values are: Excellence, Resilience, Challenge, Success, Independence The school website is https://www.drumbeatasd.org/website/home/439735 Drumbeat is currently supported by: • An external organisation who provide onsite and remote support with a fixed contract until the end of the Autumn term 2022 Going forward - This procurement This procurement encompasses a full outsource of the ICT service for the School to a single supplier. Further details regarding timescales are noted below but in summary this is advertised as a maximum 5 year service with start and end dates as follows: • Service start date - 17th December 2022 • Service end date - 16th December 2027 The companies identified from these shortlisting questions to receive the ITT will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include all equipment and service regarding ICT, including but not be limited to; • strategic advice and direction to the School regarding ICT • a core onsite term time service - 42 weeks • remote monitoring and management 24x7x365 • service desk • local staffing that bidders deem necessary to deliver the SLA • responsibility for design, specification, installation and management of all ICT infrastructure • supply of goods and services based on an agreed Best Value (BV) approach • management of all ICT against an agreed SLA • management of 3rd parties • relevant monitoring, management, patching and reporting • training - technical and curriculum as necessary • expectation that the provider will drive innovation • risk registers and inventory management • collective partnership targets