DWP - Service Transformation - Senior Delivery Integration and Assurance Lead (CCMP)

Tender description

Summary of the work Delivery Integration and Assurance Role with a Cloud Hosted Contact Centre Service which includes Cloud Hosted Contact Centre Service, which includes Infrastructure, Network, Telephony Software Suite, end user access and operational monitoring, to support the complex delivery of Technology Services' cloud services for the Contact Centre Modernisation Programme Specialist role Delivery manager Expected Contract Length 6 months with an optional extension period of up to 2 months Latest start date Monday 12 September 2022 Maximum Day Rate Up to £845 ex VAT per day. Standard 8 hour working day, excludes expenses to base location which will be agreed with DWP. Travel expenses will be payable within DWP Policy to non-base locations This role is Inside IR35 Who Speclialist Work With The specialist will join an existing DWP team of Digital and Change Programme delivery managers and will lead the end-to-end delivery projects relating to IT transition, systems integration and migration. The specialist will be working with: TS Delivery Partner TS Deputy Director CCMP Deputy Director CCMP Programme Manager Service Operational Design Manager Service Transition Managers Hybrid Cloud Services Networks Service Design and User Support Services Test Delivery Manager Third Party Providers to DWP What Specialists Work On The specialist will need to be an experienced project manager with a background of managing the transition to new IT environments. They will provide a Technology Services (TS) Integration Delivery Plan to support the Contact Centre Modernisation Programme across all of the TS deliverables and any integration points across the Programme and other business units. Plan to include dependencies, caveats and assumptions associated with the Delivery. Risk review and recommendations. Plan updates and escalation support. Production of a TS Assurance Report - working with Design and Transition Teams to help identify the Operational/Service Acceptance Criteria, provide updates and confirm evidence Skills & Experience • Provide experience of working in a large scale organisation and/or Public Sector managing IT projects and successfully deploying hardware and software to internal and 3rd party organisations. • Demonstrate 5+ years as a senior IT project manager. • Demonstrate experience of successful delivery through suppliers. • Demonstrate experience of working as a part of a team and taking the lead where necessary. • Demonstrate experience of managing plans, risks, issues and dependencies with effective escalation where necessary, owning them until they are resolved. • Demonstrate experience of tracking and managing project progress, providing helpful and accurate reporting to senior leaders and/or governance boards. • Be able to actively manage change and governance for projects, taking all cross-project impacts into account. • Be able to communicate consistently across internal and external stakeholders, tailoring messages to ensure that it is right for the audience and consistent with broader project/digital messaging. • Demonstrate experience of delivering complex cloud solutions • Be able to identify and manage key integration points across complex delivery plans • Be able to identify Operational and Service Acceptance Criteria • Demonstrate experience of in Agile and Waterfall methodology and also the Hybrid Approach • Demonstrate strong understanding and experience of ITIL Work Location Primarily at the North West DWP Digital Corporate Hubs - St Peters Square, Manchester and Peel Park, Blackpool - although there may be a requirement to travel to other DWP locations. Working Arrangments Specialist will work 5 working days per week. At least 40% of their time is expected to be in a DWP North West hub office. There may be some travel required to other locations. Security Clearance All suppliers must BPSS cleared and On-Shore Additional T&Cs https://www.gov.uk/guidance/terms-and-conditions-of-digital-marketplace-frameworks No. of Specialists to Evaluate 10 Cultural Fit Criteria • Work as a team with our organisation and other third party suppliers • Be transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Take responsibility for their work • Share knowledge and experience with other team members • Challenge the status quo Assessment Method • Reference • Interview Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers 1. Is there an incumbent or is this a new position? This is a new position 2. Is this a separate vacancy to the Senior Delivery Integration and Assurance Lead role posted on Thurs 18th Aug? Yes. They are two separate roles 3. I have a candidate who has recently been working for DWP TS Team and very experienced in this line of work but is London based – is there any possibility they could be based from London office? Or mainly remote? No. The team is based is the North West and we need someone on site at least 40% of the time due to Hybrid working which is a central Government Directive. We do not have a London Hub for this work