Quotation for Delivery and Analysis of a Satisfaction Survey to Sandwell Tenants - AWARD

Tender description

Quotation for Delivery and Analysis of a Satisfaction Survey to Sandwell Tenants Sandwell Council's Housing Service would like to deliver a satisfaction survey to tenants in September 22. This will enable the council to collect feedback from tenants to help shape and improve services. Following survey delivery, an analysis is to be completed and findings to be presented back to the council shortly after. Delivering the survey in Autumn 2022 offers a chance to trial and evaluate the chosen methodology, delivery approach and analysis ahead of next year, when delivering an annual tenant satisfaction survey will be a requirement of the new April 2023 Consumer Standards Framework. Sandwell has a housing stock of 27,307 properties which rises to 28,000 when including the private finance initiative properties. We collect data on the demographics of tenants including gender, age, ethnicity, and the proportion of tenants with disabilities. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to` Opt-In`. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 04 August 2022 at 15:00hrs