Administration and Resources for Department of Work and Pensions initiatives

Tender description

The Council wishes to establish a Contract with a company for the provision of administration and resources for Department of Work and Pensions initiatives, and to provide the resource that is suitably skilled and experienced and available to deliver the services and provide support as and when required (including):• Administration of Housing Benefit and Council Tax support – Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures. • Collection of overpaid Benefit – To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation. • Administration of Discretionary awards – to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines. Lot 1: The awarded companies staff will be trained on the Councils system, and will require the necessary NDA’s and security checks.Note: The suppliers I.T. system needs to be compatible with Citrix Client being employed on their devices. And suppliers officers they provide for this contract need to have fully trained in HB/CTS legislation.The contract aimed to commence 1st February 2023.