Provision of a Call Handling and Distribution Service
Details
- Topic
- Information technology services
- Published
- 24 August 2022
- Submission
- 3 September 2022
- Source
- uk:contracts_finder
Tender description
The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month. The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS). Please refer to the attached document for further information on this early engagement opportunity.
Timeline
- Completed: Pre-tender published24 August 2022Current notice
About the buyer
The Crown Prosecution Service (CPS) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-crown-prosecution-service-cps.gov |
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