Awarded contract

Childcare Offer Wales Telephony Solution

Details

Buyer
Welsh Government
Supplier(s)
4NET TECHNOLOGIES LTD
Value
GBP 215,000
Topic
Software package and information systems
Published
26 August 2022
Source
uk:sell2wales

Tender description

The Childcare Offer for Wales is a digital service developed by the Welsh Government to provide childcare funding. Welsh Local Authorities (WLA) will be providing first line support to the service.A telephony solution is required to channel calls from a single contact number to the relevant WLA. Interactive Voice Response (IVR) is required to navigate the call menu, due to the number of options available (44 options, 22 LA’s in both English and Welsh).The contract will be for a support partner to implement and provide support for IVR enabled call management software, delivered on a SaaS basis.

Timeline

  1. Award date25 August 2022
  2. Award published26 August 2022
    Current notice

About the buyer

Welsh Government is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 48500000 · Communication and multimedia software package
  • 48510000 · Communication software package
  • 48512000 · Interactive voice response software package
  • 48516000 · Exchange software package

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

36 similar open tenders

See more open tenders related to Childcare Offer Wales Telephony Solution.

Explore all open tenders

Related buyers

Buyers similar to Welsh Government.

View all buyers
BuyersCountValue
  1. Scottish Government
    657
    £2.6bn
  2. Department of Finance
    258
    £7.5bn
  3. Registers of Scotland
    101
    £12.5m
  4. Department of Agriculture, Environment and Rural Affairs
    60
    £195.9m
  5. Department for Infrastructure
    44
    £1.8bn
  6. Scottish Parliamentary Corporate Body
    24
    £13.1m
  7. Crown Office and Procurator Fiscal Service
    12
    £8.4m
  8. Department for Communities
    11
    £46.1m
  9. Department for the Economy
    8
    £88.4m
  10. Department of Education
    6
    £7.5m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free