The design, build and development of a website to support our innovation, research and data offer

Tender description

Summary of the work To design and deliver an inclusive, accessible and bilingual Craft CMS-based website for sharing our innovation, research and data work, taking an agile, user-centred approach, building our capability to maintain and improve the website, and integrating with Azure AD and MS Dynamics to support user experience and insights. Expected Contract Length Project will be developed in phases over 24 months with option to extend by a further 6 months Latest start date Tuesday 1 November 2022 Budget Range Financial year 2022/23 - £60k Financial year 2023/24 - £50k Financial year 2024/25 - £40k Why the Work is Being Done Our remit is to develop the social care workforce, improve care and support and increase public confidence in care. Our priorities include supporting people who work in social care in Wales to use research, data and evidence to develop practice, service design and policy-making. We have recently extended our remit to support innovation. We are committed to making better use of digital solutions. (https://socialcare.wales/cms_assets/file-uploads/Strategic-plan-leaflet-2022-ENG.pdf) People working in social care look to Social Care Wales for information and guidance about workforce regulation and training. While we have some information about research and data on the main, our remit and user base have grown. We now need greater flexibility and a higher profile to support our innovation and knowledge mobilisation activities, benefitting people who work in social care, and improving service delivery and outcomes for people who access social care services. We require the supplier to design and develop an accessible, inclusive and bilingual website that will enable us to work with partners and those working in social care in Wales. This new website will be part of the Social Care Wales brand. It should support the development of our understanding, knowledge and leadership of research communities within the sector. Problem to Be Solved Information about our social care innovation, research and data work is not easily accessible to our users. The website should inspire interest in our work through better visibility of our content and improved functionality, for a larger and more engaged audience. The website should support access to existing offers, including: • our social care data portal for Wales (https://www.socialcaredata.wales/) • e-library access through our partner Digital Health and Care Wales (https://dhcw.nhs.wales/information-services/e-library-for-health/) • our digital community platform (hosted on Digital Place for Communities) • our existing website and SCWonline. The website will include: • engaging, responsive zone to share ideas and information about innovation, responding to user needs and interests • central resource providing access to relevant, current, trustworthy, clear and concise evidence • curated research • resources to build confidence and skills in research, data and innovation • events and learning opportunities (through linked platforms) • news and blogs about research, data and innovation • interactive maps with searchable information. The design should support new functionality and content, meet WCAG2.1 and support services equally in Welsh and English languages. This contract includes user experience, design, build and early maintenance for public-facing website that fits with existing and planned digital architecture. Who Are the Users As someone working in social care, I need to find current evidence and information, and access networks to help me think creatively. I need to navigate complex systems and identify opportunities for support and collaboration. As someone leading in social care, I need to find evidence and examples of innovation to inform planning and improvement, opportunities to collaborate and share policies and approaches, and ways to build a learning culture and workforce capabilities. As someone researching social care, I need to share my research to support improvement in social care practice and inform further research. As someone supporting innovation, I need to find opportunities for collaboration with and between people, and to engage well with people working in social care so they can access the support available. As a Social Care Wales Community Manager, I need to support groups to find, use, share and network about social care research, data and innovation. As someone accessing the website, I want to be able to easily see the content regardless of the device I’m using to access it. As Social Care Wales we want to support and signpost users towards relevant content and engagement activities, driven by user expressed preferences and actions. Early Market Engagement We commissioned work looking at our digital and data approaches and have recently developed our first Digital Strategy. Our approach is therefore based on user research. Our stakeholders have told us we need to: • take a user-centred design approach, with a strong emphasis on user experience and user interface • enable user personalisation, designing added value functionalities that improve user experience • take an agile, learning-based approach that seeks early user insight to build, test and iterate • make use of open standards and sources that can communicate with other systems avoiding big, expensive bespoke systems • ensure equal value is placed on Welsh and English languages with seamless switching and the ability to support additional languages if required • build the capability of Social Care Wales to manage, maintain and make improvements to the website, and for support • include website analytics for understanding user behaviour • support users to self-manage compliance with data protection, privacy and other statutory requirements as far as possible • ensure our users feel confident and safe using our systems • support seamless transitions between service offers and systems • ensure resources are accessible Work Already Done Research undertaken in building our approach: • Social Care Institute for Excellence research to understand how the workforce makes use of research, data and evidence (https://socialcare.wales/research-and-data/using-evidence-in-social-services-and-social-care-in-wales) • Y Lab and Nesta’s People Powered Results user research to understand the key innovation partners and how Social Care Wales could offer meaningful innovation support. This work has also produced personas to inform our future work. • Discovery research with registered people to support us in our digital transformation and understand their digital learning needs. Our digital strategy seeks to align our digital activities, create seamless digital journeys and develop personalised, self-service experiences. Existing Team People already working on this project include: - Research & Evidence Manager (SCW) - Data and Intelligence Manager (SCW) - Innovation Manager (SCW) - Assistant Director for Research, Data and Innovation (SCW) - Assistant Director for Corporate Services (SCW) - Digital Architect - MS Dynamics Development Team (SCW and 3rd party contractor) Current Phase Not started Skills & Experience • Experience in designing and developing accessible and engaging websites (4%) • Experience in working with users to understand their work, operating context and constraints and implement improvements and overcome barriers (4%) • Evidence of a robust approach to UI/UX, designing and developing services through iteration, research, prototyping and testing (3%) • Experience of creating easy to use, consistent and engaging user interfaces (3%) • Demonstrable skills and experience in digestible and accessible content curation and creation (2.5%) • Evidence of increasing the interoperable capability of existing services (2.5%) • Experience in blending new and off-the-shelf products to create a sustainable digital solution (2.5%) • Experience in transferring knowledge to internal staff to facilitate the long-term sustainability of the approach (2.5%) • Experience of designing, developing and delivering bilingual products or services (2%) • Understanding of the processes detailed in the Government Digital Service services manual and designing solutions that have passed an accessibility audit and meet WCAG 2.1 (2%) • Evidence of agile programme management techniques to be applied to this project (2%) Work Location This work will engage with people across Wales. Some engagement and meetings are likely to be face-to-face with our staff and partners in different parts of Wales, although most can be done remotely. Working Arrangments Social Care Wales has an all-Wales remit. We operate a hybrid working policy and have offices in Cardiff & St Asaph. The partners we need to engage with to develop the website will be based in different areas of Wales and some face-to-face engagement is likely to be needed. Security Clearance No specific security clearance however contractor must hold Cyber Essentials Plus to ensure cyber security and Supplier Security Policy. No. of Suppliers to Evaluate 3 Proposal Criteria • Describe how the approach supports our work on research, data and innovation (4.5%) • Evidence of your ability to make informed decisions based on user needs, available technology and provide value for money (4.5%) • Demonstrate your understanding of the brief (3.5%) • Describe the proposed technical solution (3.5%) • Provide a timeline for the work and explain how you will deliver on time (3.5%) • Describe how the approach meets user needs and shows an understanding of our users: their work, operating context and constraints (3.5%) • Describe the identified risks/dependencies and your approaches to manage/mitigate them (3.5%) • Describe your proposed team, including structure, role, experience and responsibilities (3.5%) Cultural Fit Criteria • Explain why you think you are a good cultural fit to work with us on research, data and innovation (2.5%) • Share knowledge and experience with other team members with varying levels of technical expertise (2.5%) • Demonstrate how you will work transparently, collaboratively and share your approach with the project team (2.5%) • Describe how you will work as a team with Social Care Wales and with other suppliers (2.5%) • Demonstrate transparency regarding work outsourced to any other suppliers (2.5%) • Be transparent and collaborative in decision-making (2.5%) • Shared understanding of the importance of building accessible services for all (2.5%) • Awareness of Welsh language legislation and its impact on delivering bilingual services in Wales (2.5%) Payment Approach Capped time and materials Assessment Method • Case study • Work history • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet.