Database and Associated Online Communications Tool for DARO

Tender description

On behalf of Ulster University, its Development & Alumni Relations Office (DARO) holds records of circa 238,000 graduates and key external stakeholders of the University on its current database. The database and its associated online communications tool underpin all aspects of DARO’s alumni relations and fundraising work. The database, which is cloud-based, is used on a daily basis by all members of the department to record interactions with people for whom we hold records on the system (i.e. constituents). Interactions with constituents include mass communications issued using the associated online communications software, emails sent and received using MS Outlook, direct mail fundraising campaign letters sent, alumni update forms received and more. The database is used to record a range of information including education, contact details, communications preferences, employment and individual relationships. DARO wishes to purchase a fully PCI compliant cloud-based database and an associated online communication tool that meet its key requirements. In order to meet these requirements, the database must be simple to view and update (including via the web), accessible on mobile devices, straightforward to query and report on, and capable of capturing the whole range of DARO’s activities, including interactions, information regarding current and potential donors, volunteer management, and event management including invitations issued/attendance. We require unlimited user licences in order to roll out the database and communications tool to designated colleagues across the University