Office Technology Support

Tender description

Summary of the work The TRA requires support to manage and maintain office technology - Desk & Meeting rooms Expected Contract Length 2 years Latest start date Saturday 31 December 2022 Why the Work is Being Done To provide a support service for the office technology Problem to Be Solved Lack of specialism and expertise within TRA Who Are the Users As a user I want to have reliable, well set up technology equipment that enables me to work efficiently at a desk and in the meeting rooms Existing Team Internal facilities team supporting where possible, but a drain on resource and little contingency inplace Current Phase Discovery Skills & Experience • Experience maintaining office technology • Experience supporting office technology that has failed • Experience managing customer requests • Experience setting up desk technology • Experience setting up meeting room technology • Experience collaborating with other technology teams Work Location Northgate House, Reading, RG1 1AF Working Arrangments Service agreement - including maintenance, helpdesk and resolution support Security Clearance BPSS No. of Suppliers to Evaluate 5 Proposal Criteria • Technical solution • How the approach or solution meets user needs • Value for money Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Take responsibility for their work • Can work with clients with low technical expertise Payment Approach Fixed price Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers No questions have been answered yet.