New case management system for victim services

Tender description

Thames Valley Police acting as lead Authority for OPCC are seeking tenders for a case management system for victim services, which can receive and make referrals, triage and filter cases, track client support and monitor performance and outcomes. It should also , end and receive SMS and email messages and telephone calls to enable storage of communications between the victim and services and be usable by a number of service providers with appropriate privacy structures between sections of the system,. Services, maintenance and update required with the option to add licenses and merge data from current system to new software. Lot 1: New database that is able to make and receive referrals and triage (filter) victims to the correct action and/ or service. To send and receive messages and telephone calls and to store all correspondence on victims profiles. To track support of victims, including case notes and the evaluation of interventions using outcome measures Track performance of the services and staff using the system Service, maintain, upgrade (including adding licenses) and customer support. Able to hide sensitive information, only certain organisations can see specific information/ sections. We anticipate to run an open procurement process depending on the responses received from this PIN. Bidders maybe asked to participate in an engagement exercise. Additional information: With your bid return, please submit a short summary on your software database option for us to consider.