TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service

Tender description

The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022. The contract duration for the services will be for a three year contract with the option to extend for a further two plus two years. Lot 1: TeleCare Call Monitoring TeleCare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home and remotely, that enable people to remain safe and independent in their own home for longer. Twenty- four hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in place. The London Borough of Hillngdon are seeking a supplier to provide the continuation of a 24 hour telephone support line for Hillingdon elderly residents which answers calls in accordance with standards set out in the TSA Telecare Code of Practice 2013. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com Lot 2: Out-of-Hours Emergency Answering Service The London Borough of Hillingdon are seeking a supplier for the continuation of service to respond to requests for emergency support Monday to Thursday 17:00pm to 08:00am and from 17:00pm on a Friday to 08:00am Monday plus Bank Holidays and any additional days as required up to a maximum of 9 days. Calls may be received for any Council Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com Lot 3: TeleCare Monitoring and Out-of-Hours Emergency Service This Lot will comprise of both the TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services. Additional information: The tender documents will be published via the Council's tendering portal www.capitalesourcing.com