User Researcher

Tender description

Summary of the work CAMLite is a workflow management tool which is used by internal DWP staff to update claimant information, the work is created for the users as Tasks DWP are replacing the system with an AWS Cloud based service, using ARA components where possible, to replace the COTS Product. Specialist role User researcher Expected Contract Length Initial term will be 6 months with an optional 6 months extension Latest start date Tuesday 1 February 2022 Who Speclialist Work With You will be comfortable working in a cross-functional team (including UX, analysts, statisticians, engineers, product owners, security risk, etc.). What Specialists Work On As a User Researcher you will work independently to plan and carry out research projects from preparation through to sharing of research outcomes; make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes; be responsible for communicating with the users and championing core research principles to team members; Test high level and specific aspects of a service, presenting the research findings to help gain consensus and take action based on research finding. You will lead within the scope of your work. Skills & Experience • Have experience of planning and designing user research programmes • Experience of conducting user research using a range of research methods • Experience of using both qualitative & quantitative research methods • Experience of planning and conducting research that considers the diversity of users. • Knowledge and experience of accessibility needs & research ethics • Experience of user centred design • Experience of Communicating the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding. • Must be able to understand Business Analysis, either in a previous role as a BA or capability to understand the overlaps as a UR to a BA Nice to Haves • Written and verbal skills to enable them to communicate complex data and information problems and solutions. • Have experience of working within DWP or a comparable organisation within the last 3 years • Experience of generating new and useful insights to influence design decisions • Must have delivered a UI related project as a UR with a multi-disciplinary team Work Location The Services will be aligned to a DWP Technology Hub (to include Manchester and Leeds), the majority of the Buyer’s Digital Workforce are currently working from home and the Supplier Services will be delivered remotely, this is anticipated to continue. Working Arrangments Digital Workforce are currently working from home and the Supplier Services will be delivered remotely, this is anticipated to continue. The team currently work 5 full days, working hours are flexible provided the supplier covers 8 hours between 08.00am & 18.00pm Security Clearance The individual shall comply with Baseline Personnel Security Standard (BPSS)/Government Staff Vetting Procedures in respect of all persons who are employed or engaged be the Supplier in the provision of this Call Off Contract prior to each individual commencing work. No. of Specialists to Evaluate 5 Cultural Fit Criteria • Experience of working within agile teams remotely and collaboratively • Experience of GDS Standards • Proactive • Comfortable working in a cross functional team • Ability to communicate effectively to express freedom of thought and innovation, positively challenge and act as an advocate for change. • Evidence of working in a transparent and visible way that drives performance, ownership, trust and eliminates surprise. • Evidence of a culture of continuous improvement Assessment Method • Reference • Interview • Scenario or test Evaluation Weighting Technical competence 40% Cultural fit 10% Price 50% Questions from Suppliers 1. What is the budget for this requirement? DWP decline to answer this question.