Bilingual training pathways design and delivery for Microsoft 365 desktop applications

Tender description

Summary of the work Bilingual training packages design and delivery for Microsoft 365 desktop applications Expected Contract Length 24 months with the option to extend for further 6 months Latest start date Friday 1 April 2022 Why the Work is Being Done Training is needed to set up a baseline level of, specific to role, knowledge and competencies for all users both for curated and for self-learning settings for approximately 150 employees. • Collaboration tools • File storage and sharing • Support implementation of, new to SCW, MS suite products • Navigation and use of functionality • Delivery of online training resources Applications included: • MS Teams • MS Exchange • MS SharePoint 365 • MS One Drive • Basic MS Excel Skills • Basic to Intermediate MS PowerPoint Skills • Basic to Intermediate MS Word Skills • Video conferencing platforms (Teams, Skype and Zoom) • Self Management / Productivity Tools: MS Lists, Power Apps, Viva Insights, Delve Problem to Be Solved A Learning Programme and resources to support SCW business needs that will: • Upskill workforce in desktop applications increasing confidence, productivity and use of new functionality • Support roll out of ‘new to SCW’, software applications • Deliver online and/ or in person training sessions for up to 140 people in small multi-disciplinary learning groups • Provide cost effective, on line resources to support knowledge and skills development through self-discovery and guided/ supported learning for existing and new staff when onboarding. Who Are the Users As a user I need to: • Know when, where and which platform I should store files for security, sharing and collaboration and know who I am sharing them with • Use video calling platforms confidently including collaborating on resources during calls • Support the roll out of Teams and SharePoint 365 establishing user confidence and capabilities • Be able to identify context based applications for MS 365 learning • Support user productivity and well being using support tools that can be utilised within Microsoft 365 • Able to confidently use Word, Excel and PowerPoint, identify and utilise context based functionality to improve effectiveness, efficiency and collaboration • Be confident to self direct my learning to solve challenges and improve effectiveness through use of appropriate software solutions Work Already Done Platforms are already available from the desktop. We have a variety of levels of user confidence mostly achieved through self-taught or peer supported learning. Teams and SharePoint 365 training should assume no prior knowledge has been provided as these platforms have not yet been formally introduced. SCW currently utilises the MS Office suite and has a existing SharePoint 2016 (whole organisation) and SharePoint 365 (Limited users) intranet sites. During 2022/23 it is planned to: • develop a new intranet using SharePoint 365 • roll out MS Teams as the preferred telephony solution Existing Team ICT team provides help desk support levels 1-2 Current Phase Not started Skills & Experience • Both utilise existing and design and deliver complimentary, training materials and sessions in English and Welsh. Deliver Welsh training in Welsh as a first language • Able to establish ‘curated’ online training resources for free to access and specifically designed materials to be hosted/ accessed through SCW platforms on an ongoing basis • Experience developing blended learning programmes, able to provide options to deliver elements of training programme in real time both online and in person • Meet accessibility standards in training material design • Should deliver Welsh training directly, not utilising translators • Demonstrable experience of working with a structured, multi-disciplined organisation • Able to work in an agile and responsive manner as our needs are defined and change over time. Nice to Haves • Design and deliver project remotely • Use multiple team members for delivery • Experience of transferring knowledge to permanent staff within a client organisation. • Evidence of integrating into a partner organisation's existing ways of working ensuring a healthy working culture Work Location Cardiff St Asaph Working Arrangments Remote working for preparation Bilingual delivery required May require on site delivery sessions Security Clearance None Additional T&Cs Must be able to deliver training and materials in Welsh and English No. of Suppliers to Evaluate 3 Proposal Criteria • Approach and methodology • How your approach seeks to establish baseline knowledge requirements • Demonstrates ability to develop context based training to the SCW workforce and relevant business tasks, processes and issues • Supplies progressive integrated learning to build confidence and enhance efficiency and collaboration • Resources capable of being hosted on our SCW platforms • Proposed approach to blending of free to access and bespoke learning resources, self directed learning and directed/supported learning • Value for money • Provision of indicative scope of content and examples of bilingual training materials / sessions developed for other clients • Describe your experience from a similar project • Describe the proposed team who’ll be doing the work, including structure, role, experience and responsibilities Cultural Fit Criteria • Encourage involvement and questioning by users to promote a safe learning environment • Seek feedback to ensure learning is embedding and meeting users neeeds • Take a professional approach • Be respectful of everybody's needs and technical skills whilst attending training • Take account of different learning preferences Payment Approach Time and materials Assessment Method • Case study • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet.