IT Network and Security Equipment and Support Services

Tender description

This tender competition is complete. EirGrid has a requirement for the supply and delivery of IT Network and Security Equipment and Support Services to EirGrid Group's multiple sites based around the island of Ireland. EirGrid has established a single supplier framework for each Lot. Lot 1: Cisco Network and Security Infrastructure and Ancillary Equipment Provision of supply, support, maintenance (unless specified otherwise) and lifecycle management of: • Cisco Routers • Cisco Switches • Cisco Wireless LAN Infrastructure • Cisco Firewalls • Cisco Web and Email Security Systems • Cisco Network Management Systems (Cisco ISE, Prime and DNA Center) • PRTG Monitoring Software – Supply Only • PatchSee Network Cabling – Supply Only • Datacentre Equipment (datacentre cabinets, cabinet power distribution and related accessories) – Supply Only • Labelling Equipment (Brady brand specifically) – Supply Only • Diagnostic Tools and Test Equipment – Supply Only In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution Lot 2: Fortinet Network and Security Infrastructure Provision of supply, support, maintenance and lifecycle management of: • Fortinet Firewalls • Fortinet Management Systems • Fortinet Load Balancing Systems In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution Lot 3: F5 Load Balancing Systems Provision of supply, support, maintenance and lifecycle management of: • F5 DNS (GTM) Systems • F5 LTM Systems • F5 APM Systems In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution Lot 1: Cisco Network and Security Infrastructure and Ancillary Equipment Provision of supply, support, maintenance (unless specified otherwise) and lifecycle management of: • Cisco Routers • Cisco Switches • Cisco Wireless LAN Infrastructure • Cisco Firewalls • Cisco Web and Email Security Systems • Cisco Network Management Systems (Cisco ISE, Prime and DNA Center) • PRTG Monitoring Software – Supply Only • PatchSee Network Cabling – Supply Only • Datacentre Equipment (datacentre cabinets, cabinet power distribution and related accessories) – Supply Only • Labelling Equipment (Brady brand specifically) – Supply Only • Diagnostic Tools and Test Equipment – Supply Only In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution Lot 2: Fortinet Network and Security Infrastructure Provision of supply, support, maintenance and lifecycle management of: • Fortinet Firewalls • Fortinet Management Systems • Fortinet Load Balancing Systems In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution Lot 3: F5 Load Balancing Systems Provision of supply, support, maintenance and lifecycle management of: • F5 DNS (GTM) Systems • F5 LTM Systems • F5 APM Systems In additional to the above, this contract will include, but not be limited to, the provision of the following related services at all EirGrid locations • Standard maintenance and lifecycle management of existing equipment • Helpdesk services (24x7) • Remote and on-site support (24x7) • 24 x 7 Emergency call-out service (Engineer on-site within 5 hours) • Provision and installation of replacement and spare parts • Software and hardware configuration changes • Equipment optimisation • Equipment ‘Health Checks’ (2 per year) • Advice and consultancy • Management of licensing and support fees to ‘proprietary’ hardware and software suppliers • Provide the ability for EirGrid to log support calls directly with the manufacturer for all equipment • Design, supply, installation and documentation of future equipment and solutions • Induction training to EirGrid IT staff • Ability to remotely connect to EirGrid’s systems with an on-premise management solution