ITSO Zonecard Ticketing Solution

Tender description

SPT administers the ZoneCard ticketing arrangement on behalf of the participating operators. ZoneCard is currently a paper ticket, allowing travel on bus, rail, Subway and ferry across the west of Scotland. SPT is seeking an established supplier with a proven ITSO platform to deliver the following: Development, testing and deployment of a range of ITSO ticket products (including but not limited to season tickets and carnets) to be accepted on multiple modes and by multiple operators. Ongoing services to maintain the availability of the ITSO ticket products. Liaison with operators and their suppliers through the development, testing and deployment stages. Ticket validity to be based on a geographic Zonal structure (estimated seven zones in total). Online retail and fulfilment service (including RTD) for the above range of ZoneCard ITSO products. Retail at operators’ existing physical POSTs (such as ticket vending machines). Mobile app for operator ticket inspection and validation. Comprehensive ITSO/HOPS service as Product Owner and connecting to 3rd party services as required. Reporting from HOPS. Lot 1: AMS, HOPS and Part 11 Within this procurement, Strathclyde Partnership for Transport are looking for seamless integration between customer facing, staff facing and back office systems for the delivery of the smart and mobile ticketing, along with the wider ZoneCard services. By awarding a single contract for AMS-HOPS, and Part 11 services, with unequivocal stable and efficient two way integration with the SPT CMS and Bureau based on fully open and transparent APIs, the aim is to focus on new ZoneCard opportunities. Lot 2: CMS and Web Portal Within this procurement, Strathclyde Partnership for Transport are looking for seamless integration between customer facing, staff facing and back office systems for the delivery of the smart and mobile ticketing, along with the wider ZoneCard services. By awarding a single contract for CMS and Web Portal Services, with unequivocal stable and efficient two way integration with the AMS-HOPS and Part 11 Service based on fully open and transparent APIs, the aim is to focus on new ZoneCard opportunities.